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Software Technical Support/Application Specialist
Job Code:2021-OPER-016
Job Category:Operations
Job Type:Regular Full Time
Job Location:Piney Flats Tennessee

Job Responsibilities:

Independent. Innovative. Growing. These are the words that not only define our company, but also our team. Our employees share a commitment to teamwork and are dedicated to our continued growth and success. BIS is looking for talented individuals who thrive in a dynamic, growth-oriented environment.

We are looking for passionate people with a great attitude to help grow our business by providing best-in-class end-user support for our in-house software.

You will:

  • Troubleshoot an ever changing variety of complex issues that require out of the box thinking
  • Provide excellent end-user desktop / phone / email support to resolve support tickets
  • Communicate with our customers to build and maintain relationships
  • Create technical documentation for training and / or issue resolution
  • Collaborate with all tiers of support, QA, and development to resolve product issues
  • Work with databases and servers
  • Occasionally travel to client sites, potentially including overnight stays


You should have:

  • A strong work ethic and a willingness to learn
  • Good critical thinking and problem solving skills
  • Excellent written and verbal communication skills
  • Ability to work both independently and with a team
  • Some working knowledge in a computing-related field


We would also love it if you had:

  • A degree or some higher education
  • Experience in a help desk position
  • Knowledge of command line utilities and SQL


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401k Plan
  • Paid Time Off

Work Location:

  • Piney Flats, TN (This is not a remote hire position)